Understanding Polospin Document Upload Requirements
Before you can fully enjoy the features at Polospin, you must verify your identity by uploading certain documents. This guide covers everything about format and size rules, ensuring a smooth verification process. Whether you’re after the Polospin bonus or want to use a Polospin promo code, completing the document upload is a mandatory first step. The platform accepts only specific file types and dimensions, and failing to meet them can delay your access to withdrawals or promotional offers. Below we break down exactly what you need to upload and how to do it correctly.
Accepted Document Types for Verification
The Polospin casino requires three categories of documents: proof of identity (ID), proof of address (POA), and proof of payment method. For identity, a clear copy of a passport, national ID card, or driving licence is accepted. A POA must be a recent utility bill (electricity, water, gas) or a bank statement dated within the last three months. A proof of payment method can be a photo of your credit/debit card (with middle digits hidden) or a screenshot of your e‑wallet account. Make sure all documents are full‑page, colour copies, and not cropped. Do not submit expired documents or those with blurred text.
- Acceptable IDs: Passport, National ID, Driver’s Licence
- Proof of Address: Utility bill, Bank statement, Tax document
- Payment Proof: Card photo (front + back, CVV hidden) or e‑wallet screenshot
File Format and Size Specifications
Every document you upload must be in one of three formats: JPEG (.jpg), PNG (.png), or PDF (.pdf). The maximum file size per document is 5 MB. If your file exceeds this limit, compress it using an online tool before uploading. The minimum image resolution is 500×500 pixels, and the recommended DPI is 300 to ensure text remains legible. The Polospin no deposit offer, for example, often requires verification before any winnings can be withdrawn, so using a correct format prevents delays. Avoid rotating your phone while taking a photo; hold the camera steady and ensure good lighting to avoid shadows or reflections.
| Document Type | Accepted Formats | Max Size | Purpose |
|---|---|---|---|
| Identity (ID/Passport) | JPG, PNG, PDF | 5 MB | Prove who you are |
| Proof of Address | JPG, PNG, PDF | 5 MB | Confirm your residence |
| Payment Method Proof | JPG, PNG | 5 MB | Match deposit method |
Step‑by‑Step Upload Process
Log in to your Polospin free spins account (or any account type) and navigate to the “My Account” or “Verification” section. Click on the “Upload Documents” button. For each category, select the correct file from your device. After uploading, a green checkmark appears if the file meets the rules; a red cross indicates an error. Double‑check that the file name does not contain special characters (like # or &) because some systems reject them. Once all three documents are uploaded, click “Submit for Review”. The team usually processes verification within 24–48 hours, though the Polospin bonus waits will be lifted once approved.
Common Upload Problems and How to Fix Them
The most frequent issue is a “File too large” error – simply compress the image or convert to PDF. Another common problem is blurry text: retake the photo using a flat, well‑lit surface and avoid zooming. If you see “Unsupported format”, check that your document is saved as JPG, PNG, or PDF (not HEIC, BMP, or TIFF). Users also sometimes forget to upload all three categories; a missing document will pause the entire process. The polospin support team (accessible via live chat) can help if you encounter a specific error code. Always make sure your name on the documents matches the name on your casino account exactly – even a minor spelling difference causes rejection.
Verification Timelines and Next Steps
Once you submit your documents, expect a reply within one to two business days. During peak periods it might take up to 72 hours. You will receive an email confirmation when your account is fully verified. After verification, you can request withdrawals, claim the Polospin free spins promotion, or use any polospin promo code you haven’t activated yet. Remember that you only need to verify once – subsequent deposits and withdrawals will not require another document upload unless the platform specifically asks. For extra clarity, you can always check the official rules page at polospin.eu.com which lists the most up‑to‑date requirements.